Your band will have a personal QR code, your name, ICE (emergency contact) number and a primary medical condition or “No Medical Condition”. When activated, the QR code allows venue staff, paramedics and others to access more detailed personal information:

• Personal details (name, address, DOB etc);
• Medical conditions (one primary and unlimited secondary conditions);
• Allergies;
• Medications;
• Medical history;
• Additional information/notes;
• ICE contacts (name, relationship, contact numbers).

Once you have purchased your band, you will be sent a confirmation email containing a link to download the associated app. When you receive your band it is important that you scan the QR code with the app to register the band. Once the band is registered in the app, you can complete and update your detailed personal and medical information. You can update any of your information at any time and access your check in and check out times at a venue. The app is free to download and use and allows you to:

• Log in securely;
• View and edit your safety medical record including:
• Personal details (name, address, DOB etc);
• Medical conditions (one primary and unlimited secondary conditions);
• Allergies;
• Medications;
• Medical history;
• Additional information/notes;
• ICE contacts (name, relationship, contact numbers).
• View your attendance record and timings (how long you were checked in).
• View the prevailing air and water temperatures at the times you were checked in at a venue.
• Activate and deactivate the QR code on the band to improve your own safety when undertaking any sporting activity, whether alone or in a group.
• Disable the QR code on the band in the event it is lost or stolen.

To protect your privacy, the QR code will only be scannable while you are logged into any of the pilot venues and will remain locked at all other times unless you choose to activate it (for example if you are swimming, cycling or running alone). While logged into a pilot venue or when the QR code has been activated by you, anyone with a smartphone will be able to scan the QR code and access the ICE and medical information, saving valuable time in an emergency. As a failsafe against technical issues, the most important medical information and ICE are also printed on the band.

It is your responsibility to ensure that you deactivate the QR code on the band by checking out of a venue or deactivating it through the app after use.

If you don’t download the app or complete the detailed personal information, this will be flagged the first time you try to check in to a participating venue. You will not be able to use your band to check into the venue until you have filled in your detailed information.

We dispatch the majority of orders the same or next working day, although at peak times and at the start of a working week it might take a couple of days for your order to ship. Once we ship your order, it can take up to 10 working days for UK delivery.

No, the bands are all made from silicone. This is the same material as standard "charity" bands are made from.

Our bands are made from pure silicone and a special spray oil for the outer coating to give the colour and the soft, smooth touch. They do not contain any latex.

We have had some testing done by runners and they have been wearing their bands 24/7 without a problem. Whilst we would still not recommend this, you can certainly wear the ultrabands for a long time without a problem.

These soft silicone ultrabands are resizeable to fit wrists between 5.25 inches to 8.25 inches.

As each band you order is specifically personalised to your requirements, we are unable to accept returns for any item unless the item is faulty.

Most participating venues hold a small stock of bands for use by guest visitors for a small fee. The venue will load your details onto the band when you arrive and the band can be used throughout your visit.

Most participating venues hold a small stock of bands for use by guest visitors for a small fee. We suggest you call the venue to find out if a guest band is available for use during your visit.

You can update any of your details in the member app on your mobile phone. If your primary medical condition or ICE have changed, you can choose to order a new band through our website – simply select this option in the member app.

You can order a new band at any time through the member app on your phone.

Yes, you can order as many items as you need for as many people as you like provided you have their email address and ICE details.